We have an extensive list of policies and the OFSTED statutory policies are uploaded below.  The policies ensure your child's academic, emotional and physical wellbeing is outstanding at all times.  If you wish to request a particular policy or have a query relating to a school procedure, then please contact the school office. 


The procedure for dealing with complaints is as follows:

  • Complaints should be dealt with by the class teacher in the first instance
  • If you feel the matter needs looking into further please arrange an appointment with our Head of School
  • All serious complaints must be reported to our Head of School Mrs Vicky French immediately
  • If you feel the Head of School has not satisfactorily dealt with the situation you should contact Executive Head Mrs Sally Olford or one of our Hub Councillors

Biscovey Nursery & Infants is committed to its Public Sector Equality duties and will endeavour to:

  • Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act
  • Advance equality of opportunity between all people, regardless of Disability, Sex (gender), Race (ethnicity), Pregnancy and Maternity, Religion and Belief, Sexual Orientation, Transgender, Age or Marriage and Civil Partnership
  • Foster good relations between all people, as above

Biscovey Nursery & Infants' Academy is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.

This means that we have a Child Protection Policy and procedures in place which we refer to in our policy below.  Parents and carers are welcome to request a hard copy from the school office.

Sometimes we may need to share information and work in partnership with other agencies when there are concerns about a child's welfare.  We will ensure that our concerns about our pupils are discussed with his/her parents/carers first unless we have reason to believe that such a move would be contrary to the child's welfare.

The Designated Safeguarding Lead (DSL) is Kelly Davis and the Deputy Designated Safeguarding Lead (DDSL) is Sally Olford.  The designated person for Children in Care is Charlotte Edwards.


Biscovey Nursery & Infants is committed to complying with and implementing the provisions of the Freedom of Information Act (2000) and related legislation. This provides a general entitlement to any person to be able to access information held by the schools, subject to exemptions and conditions laid down by law.

This policy applies to all information held by schools regardless of how it was created or received. It applies irrespective of the media on which the information is stored and whether the information is recorded on paper or held electronically. The Act’s powers are fully retrospective and thus information is accessible no matter how old it may be. Similarly, information in draft form will also be accessible under the Act.

We will offer advice and assistance to anybody wishing to make a request for information.

It should be noted that access to personal information (that is information from which a living individual can be identified) is still governed under the Data Protection Act 1998. Requests for access to such information will be governed in line with the requirements of this legislation.

The following procedure sets out the steps that should be taken in the event that the school needs to close in part or in full.

When the school needs to close for unplanned reason e.g. due to the failure of the heating system, electrical or water supply failure, adverse weather or when the health and safety of children and staff are jeopardised, the Local Authority’s approval is not required.

The decision to close the school is taken by the headteacher.

It is essential to ensure the continuity of education of all pupils where possible and therefore the decision to close the school will not be made lightly.
The decision to close the school either before school starts or during the school day will only be taken as a last resort when no other suitable options are available. Once the decision to close has been made, the following procedure will be observed:
  • The school will notify parents by text (or telephone call if they are not able to receive text messages) of the decision to close the school.
  • The school will notify the Local Authority of the closure by email to schemerg@cornwall.gov.uk. The Local Authority will then inform the Passenger Transport Unit and local radio stations to announce the closure.
  • If a decision is made to close the school during school time, due to the age of the pupils at school, they will not be allowed to leave without the supervision of an appropriate adult (parent/carer/neighbour/relatives). All parents will be contacted by a text message to collect their children.
  • At least two members of staff will stay with the pupils until they are all collected.
  • Where children are brought to school by taxi and a decision has been taken to close the school it will be the school’s responsibility to contact parents/carers and provide care as above.
In the event that the school may be unsafe to stay inside, eg. if there is a gas leak, fire, etc., the building will be evacuated. All adults and pupils will walk to the neighbouring school, Biscovey Academy, where they will wait in the school hall until all pupils are collected.
With the new General Data Protection Regulation (GDPR) now in effect, we would like to inform you that we have updated our privacy notices.